Service Support

Contact EQVPN

Keep account, subscription, payment, and international route issues documented in the user panel. Tickets keep the issue description, supporting materials, and follow-up replies together for ongoing troubleshooting.

Submit a ticket View FAQs

Contact Options

Choose an entry point by issue type

The user-panel ticket system is the only support channel currently available. An official email address and Telegram account have not yet been published, so this page does not list unverified contact details.

Recommended channel

User-panel tickets

Suitable for account status, subscription usage, payment records, refunds, client imports, and international route troubleshooting. Submit your issue after signing in, then add materials and view replies in the same ticket.

Response expectations: Tickets move through the support queue. A complete description makes it easier to begin the right troubleshooting steps; checking route or payment records may take longer depending on the complexity of the issue.

Go to the ticket center →

Written contact

Official email

Email is useful for keeping longer issue descriptions and written materials, but no official email address has been published. This page therefore provides no email entry point or unverified address.

Response expectations: As this channel has not yet been published, no email response timeline is available. Please use a user-panel ticket for support requests.

Use a ticket instead →

Messaging channel

Telegram

Telegram may be used for brief status checks, but no official account has been published. This page does not list similarly named or unverified accounts; service matters are handled through the user-panel record.

Response expectations: As this channel has not yet been published, no Telegram response timeline is available. Submit account and subscription issues directly through a ticket.

Submit a service request →

Troubleshooting Materials

Organize this information before submitting

Clearly describe the symptoms and steps taken. This makes account, client, or route issues easier to locate than simply writing “it does not work.”

Account and Subscription

Describe the page where the issue occurred, the actions already completed, and any message shown. No email address is required; use a username and password to create an account, then enter the user panel with that account when submitting a ticket.

Best for

Subscription status, plan display, traffic reset, upgrade credit, subscription import, and user-panel operation issues.

Connections and Routes

Include the platform used, client behavior, when the issue occurred, routes tested, and whether switching routes changed the result. Supported platforms include Windows / macOS / iOS / Android / Linux.

Best for

Unable to connect, connected but unable to open pages, fluctuating speed, failed subscription updates, and specific apps not using international routes as expected.

Payments and Refunds

Describe the payment method and order status, and keep the order record from the user panel. Supported methods include Alipay / WeChat / USDT; refund requests are handled under the 30-day no-questions-asked refund policy.

Best for

Orders not updated, payment result checks, plan activation issues, and refund requests. See the refund policy page for the applicable conditions.

Contact Notes

FAQs

Confirm the right contact channel and required materials before submitting a service request.

Why is no email address shown on this page?

No official email address has been published, so unverified information is not listed. To contact support, sign in to the user panel and submit a ticket.

Can I contact EQVPN through Telegram?

No official Telegram account has been published. Account, subscription, payment, and international route issues should be submitted by ticket so the full handling record is retained.

What should I prepare before submitting a ticket?

Specify the platform where the issue occurred, the message shown, the steps already tried, and whether switching routes made a difference. For payment issues, also include the payment method and order status shown in the user panel.

How can I access the ticket center without an account?

No email address is required; use a username and password to create an account. Afterward, sign in to the user panel and submit the issue through the ticket entry point.

Where should I submit a refund request?

Submit a ticket through the user panel and include the relevant order. EQVPN follows a 30-day no-questions-asked refund policy; see the refund policy for the specific requirements and process.